Who we are

Our website address is: https://www.alpacateddy.com Other information about us is on our website.  If you have any questions or comments about privacy, please email us on

What personal data we collect and why we collect it

Subject to what is set out below, the information you provide, enabling us to process your order and to provide you with the best possible service, will not be shared with any third parties unless you have given us your permission. We will do our best to ensure that the information we hold on you will be accurate and up to date. If you should find any inaccuracies, please inform us and we will delete or correct it immediately.

We store information about you to process your order and to provide you with the best possible service which may include news and offers in which you may be interested.

The type of information we will collect about you includes:

  • Your Name
  • Address
  • Telephone Number
  • Email Address

We will never collect sensitive information about you without your consent.

The personal information that we hold will be held securely in accordance with our internal security policy and the law.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

We do not allow any images to be uploaded onto our website by third parties or customers.  Visitors to the website may be able to download and extract any location data from images on the website.

Contact forms

Our contact form is very simple and asks only for your name and email (and your question).  Our system securely and privately stores the entries we receive indefinitely but we are happy to delete your entry on request.

Our Cookies Policy

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:

  • Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
  • Analytics cookies – these cookies are used to track the use and performance of our website and services

You can remove cookies stored in your computer via your browser settings – see your browser’s help for more details. Visit here for more information allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos on youtube.com, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

The information you provide, enabling us to process your order and to provide you with the best possible service, will not be shared with any third parties apart for example, delivery couriers, for fraud management, to handle complaints, to help us personalise our offers to you and so on.  Unless you have given us your permission. The information we hold on you will be accurate and up to date. If you should find any inaccuracies we will delete or correct it immediately.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

We’ll only ask for and use your personal data collected for recommending items of interest and to tailor your shopping experience with us. Of course, it’s always your choice whether you share such details with us.

Your comments and product reviews.

To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered.

Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

 

Additional information

How we protect your data

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites and apps using ‘https’ technology.

Access to your personal data is password-protected, and we do not collect, store or process sensitive data such as payment card information which is handled directly by PayPal or SagePay.

We regularly monitor our system for possible vulnerabilities and attacks, and keep our systems and software up to date.

 

What third parties we receive data from

Examples of the kind of third parties we work with are:

  • IT companies who support our website and other business systems.
  • Operational companies such as delivery couriers.
  • Direct marketing companies who help us manage our electronic communications with you.

 

Industry regulatory disclosure requirements

We are unaware of any but can refer you to The Textile Products (Labelling and Fibre Composition) Regulations 2011 (SI 2012 No.1102) (“the UK Regulations”). These guidance notes have been produced to provide guidance to business on the EU Regulation and the UK Regulations. However, they do not carry any legal authority and should be read in conjunction with the legislation itself.